Grand Chennai by GRT Hotels

How can I book Grand Chennai by GRT Hotels?

You can call our reservations team or email reservations (contact details are on the website) for individual bookings, group reservations or special requests. Book it easily by visiting www.grthotels.com.

Can I book without a credit card?

Yes, booking without a credit card is possible.

What is the check-in time?

Our check-in time is 12:00 hours, allowing guests to arrive, settle in comfortably, and begin their stay with ease.

What is the check-out time?

Our check-out time is 12:00 hours, giving guests ample time to wrap up their stay and prepare for a smooth departure.

Can I check-in without my reservation number?

Yes, you can check in without your reservation number if you have other details of your booking with you.

Can I request an early check-in or late check-out?

For early check-in or late check-out, please contact us at +91 80 6925 0505.

How do I request an early check-in?

For making an early check-in in please call us at +91 80 6925 0505.

How do I request late check-out with the hotel?

Please speak to our reception team about the late check-out requirement during your stay with us.

What if I arrive earlier or plan to leave earlier than I originally expected?

If in cases where you arrive early or plan to leave earlier than originally expected, you may please call us at +91 80 6925 0505.

How long is the reception open for?

The reception is open 24 hours, and our team will be at your service day and night.

Can I change the date of my reservation?

Based on the amendment and cancellation policy, you can change the date of your reservation online.

How can I change my reservation?

You can go to online portals directly for managing your bookings.

For how many people can I make a reservation?

Maximum occupancy per room is 3 people. You can book limited rooms online. For group bookings, please contact us directly.

Is booking for groups possible online?

Maximum occupancy per room is 3 people. You can book limited rooms online. For group bookings, please contact us directly.

Do I need to carry my government ID proof at the time of check-in?

It is mandatory to produce original government ID for contact, age and address proof at the time of check-in. The hotel reserves the right to cancel your booking for not producing the proof.

Do I need an account to make a reservation online?

No, you do not require an account to make an online reservation.

Is there a minimum age requirement to reserve a hotel room?

Yes, to reserve a room, one must be an adult. However, they can bring their kids along.

Is your reservation process secure?

Yes, our reservation process is secure. You may also use net banking, wallets, UPI & BHIM options in case you don’t wish to use a credit card.

Is my credit card being charged at the time of booking?

Card details are collected for guarantee purposes and charged upon arrival or no-show.

Which credit or debit cards are accepted?

We accept all major cards.

Am I required to enter my credit card number online to book a reservation?

A credit card is required to guarantee your reservation, and for our payment gateway to be secured. If you made a non-guaranteed booking, please call the hotel directly to give your card number over the phone.

How do I know if the rooms are available to book?

The date selection from our website www.grthotels.com will direct you to the rate availability page, which means the rooms are available to book.

Can I reserve a room without paying an initial deposit?

Booking confirmation is subject to receipt of the full advance amount from the guest/their representative, travel agent or tour operator at our office only.

Is the room rate per person or per night?

It is based on a per-night basis, and the price will increase when you add more guests to the booking.

Can I extend my stay?

Based on the availability of rooms, you can extend your stay.

How can I view the different room rates?

You will receive different rates depending on your date of stay, details of the room type and number of occupants.

What are the sizes of the rooms?

The size of the room varies between categories. Business Class, Serene, and Grand Club are 309 sq. ft., and Deluxe Suite and Theme Suite are 618 sq. ft.

What is the room size for each category?

The size of the room varies between categories. Business Class, Serene, and Grand Club are of 309 sq. ft., and Deluxe Suite and Theme Suite are of 618 sq. ft.

How many rooms can I book at once?

For each reservation, you can book up to 5 rooms online. If you require more rooms, please contact our hotel directly.

Can I book 2 rooms of different categories?

Yes, 2 rooms of different categories can be booked.

Can I book 2 rooms with different occupancy?

Yes, 2 rooms with different occupancies can be booked.

Will I be charged for extra guests occupying my room?

Yes, there will be an additional charge for extra guests occupying your room, as per the hotel’s occupancy policy. This ensures we can provide a comfortable and well-managed stay for everyone.

Do you have non-smoking rooms in the hotel?

Yes, all our rooms are non-smoking rooms.

How much is the room per night?

The rates vary according to your day of stay and the number of occupants. Please visit our website www.grthotels.com to check availability and exact rates.

Do you offer accessible rooms for the differently-abled?

Yes, we do offer accessible rooms for the differently-abled.

What should I do, if I’ve lost or forgotten something in my room?

Please contact the hotel directly. Our rooms are cleaned daily, so that your item has probably been found by our housekeeping team & kept with the lost and found department.

Does your hotel or resort have restaurants?

Yes, we have 2 restaurants: J.Hind-Desi Diner and Bazaar-All-Day Diner.

Does your hotel or resort have a bar?

Yes, our hotel has a bar.

Can I reserve a table at the restaurant?

Yes, you can reserve a table at the restaurant. For getting more details, please call at +91 80 6925 0505 or +91 75 5003 6789.

Can I know the meal prices?

The meals are served either at the buffet or through a round-the-clock fixed menu. Please call the restaurant directly to check the prices and table reservations.

Can we consume alcohol in the hotel/resort?

Yes, alcohol can be consumed in bars and rooms.

Can I also book breakfast online?

You can choose your breakfast from the various options we have while booking your room online.

Does my booking have breakfast included?

We have different packages available online, and it depends on which package you have booked.

Can I have breakfast even if I am not staying in your hotel?

Yes, breakfast is available even for guests who are not staying at the hotel. For further details, please visit our travel desk at the hotel or contact us directly, and our team will be happy to assist you.

Do you provide complimentary breakfast along with the booking?

Breakfast will be served only upon selection while booking the room.

Can I have dinner even if I am not staying in your hotel?

Yes, the restaurant is available for non-in-house guests too. Please make a prior booking to avoid any hassle.

Does your hotel or resort have a spa?

Yes, our hotel has a spa.

Is it possible to book spa treatment online?

You can contact us at +91 80 6925 0505 to book your spa treatment.

Can I use the spa area even if I am not staying in your hotel?

Yes, the spa area can be used even if you're not staying in the hotel. But it is only available with prior appointments.

Can I use the spa area after checking out?

Yes, the spa area can be used even if you have checked out. But it is only available with prior appointments.

Is Wi-Fi available at the hotel and in the rooms?

Yes, we have complimentary Wi-Fi available in our hotels, and it is also available in the rooms.

Do you have laundry service in your hotel or resort?

Yes, we have a laundry service at our hotel. Please contact the front desk for details on timings, turnaround, and applicable charges.

Do you have a gym?

Yes, we do have a gym available for guests, providing a convenient space to maintain your fitness routine during your stay.

Does your hotel or resort have a swimming pool?

Yes, we have an indoor swimming pool at the hotel. Guests are welcome to enjoy it during designated hours; please contact the front desk for timings and guidelines.

Can I bring my pet?

Yes, we are a pet-friendly hotel and welcome pets. Please note that only cats and dogs are allowed. For further clarification or specific guidelines, we recommend reaching out to the hotel directly.

Do you offer pick-up service?

Yes, we have a travel desk at the hotel to assist you with these offerings. For more details, please contact the hotel directly.

Is parking available at the hotel?

Yes, parking is available at the hotel.

Does the hotel offer EV charging facilities for electric vehicles?

Yes, the hotel provides on-site EV charging stations for guests with electric vehicles.

Is the hotel involved in any sustainability or eco-friendly practices?

While standard amenities such as free Wi-Fi and energy-efficient services are provided, please contact the hotel directly for details on specific sustainability initiatives.

Where is Grand Chennai by GRT Hotels located?

Our hotel is located at 120, Sir Thyagaraya Road, T. Nagar, Chennai, Tamil Nadu-600017.

How to reach your hotel?

Our hotel is centrally located in the heart of the city, close to the Globus shopping mall and near the Teynampet signal. For detailed directions, please visit our website to view the location map or use GPS navigation. The hotel is easily accessible by taxi, and the Chennai metro rail also serves the area, with a stop at Teynampet.

Where can I find maps and driving directions to my hotel?

You can find the maps and driving directions on Google Maps.

Where can I see the hotel rates?

To view our hotel rates, please visit our website at www.grthotels.com or call the Central Reservation Service (CRS) at +91 80 6925 0505.

How can I see which features are included in the price?

When you select a rate or room category, a detailed overview will be displayed below the rate grid, outlining all included services and benefits.

Do you have separate rates for children for rooms and dining?

For accommodation, children below 10 years of age can stay free of charge when sharing with their parents. At the restaurant, meals are complimentary for children below 5 years of age.

Is there any special discount available?

You can view the special discounts at www.grthotels.com, where the best available rates are offered.

Is the best price guarantee?

For the most up-to-date and competitive rates, you can check www.grthotels.com, where we offer the best available price.

What are the daily rates?

Daily rates are when the best available rates change daily based on season, travel dates and hotel occupancy. For an accurate quote, please check the live rates on our website for your selected dates.

What is the early-bird rate?

Early bird rate is when the best available rates change daily based on season, travel dates and hotel occupancy. For an accurate quote, please check the live rates on our website for your selected dates.

Why does the cost vary from day to day?

We recommend making your reservation in advance to secure the best available rates, as prices may vary depending on hotel occupancy.

Are special requests manageable?

Yes, we take special requests at the hotel.

Where can I get a copy of my invoice after departure?

Please contact our hotel accounts team, who will send you a copy of your invoice whenever required.

My credit or debit card number is correct, but the hotel is not accepting it. Why?

In case of any inconvenience, please get in touch with the hotel directly at +91 80 6925 0505.

How do I update my guest information online?

During the booking process, you will be requested to provide the required information.

How can I cancel my reservation?

You can go to the online portals directly for managing your bookings.

By when do I cancel my booking, if I have to?

Cancellations are permitted up to 6:00 PM, 24 hours prior to arrival. Prepaid reservations are non-cancellable. For further assistance, please contact the hotel directly.

What is your cancellation policy?

Cancellations are permitted by 6:00 PM within 24 hours prior to arrival.

What happens if my plans change and I forget to change or cancel my reservation?

This will be treated as a no-show, and retention will be charged as per the hotel's cancellation policy.

What are the terms & conditions for booking?

For detailed information on our terms & conditions, child policy, and hotel policies, please refer to the reservation section on our website. A valid government-issued ID and address proof are required at the time of check-in. All reservations must be guaranteed with a valid credit card to hold the booking beyond 6:00 PM.

Can I cancel only certain part of my reservation?

Based on our cancellation policy, you may amend the booking online.

Why did I not receive a booking confirmation?

If you have not received your booking confirmation, please contact us at +91 80 6925 0505 for assistance.

How do I contact the hotel directly?

To contact the hotel directly, please call us at +91 80 6925 0505.

I am having trouble making an online web reservation. Is there a toll-free number I can call for help?

For reservation-related queries, please contact us at +91 80 6925 0505.

How can I subscribe to the newsletter?

You can subscribe or unsubscribe directly from the newsletter.

How can I unsubscribe from the newsletter?

You can unsubscribe anytime from the newsletter.

Where can I get the hotel brochure?

You can visit each hotel by visiting us at www.grthotels.com.

Where can I get the hotel flyer?

You can visit each hotel by visiting us at www.grthotels.com.